![]() The purpose of this study is to determine the efforts made by companies to improve waiting times in queues with the help of arena simulation software. ![]() Initial observations based on the results of the customer satisfaction survey (CSI) occurred the largest customer complaints, namely customers who complained about the length of waiting time to be served by the server. Customers who come to make vehicle repairs (service) previously have to register at the registration counter, every day many customers come so that there is a queue at the registration counter. PT Indomobil Trada Nasional Nissan Depok branch is an automotive retail company that is engaged in vehicle sales, repair and spare parts sales.
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